In 1991, Park Place Lexus opened in Plano, Texas on Preston Road. In May 2012, Park Place announced it will build a new state-of-the-art Lexus dealership in Plano at Spring Creek Parkway and the North Dallas Tollway. This year, Park Place celebrates its 25 year anniversary. What better way to celebrate this milestone than by breaking ground on beautiful new facility.Comments
Park Place Dealerships love the Car Pro Show, and its voice of automotive reason, Mr. Jerry Reynolds. Jerry is a friend of Park Place, and a client too. We were thrilled when we heard about a client Jerry recommended to our store – having an Outstanding Client Experience. What made it even better – was when we learned that this client had driven SIX hours to buy a car from us – and turns out, they bought TWO:
“Wow ! ! ! ! ! what a dealership and what a staff of the most courteous, helpful, friendly, and knowledgeable employees a person could ever want to deal with. Chris, the General Manager at Lexus Plano, met us and was just plain superb. All of our options were reviewed and discussed, and the pros and cons of going in one or a couple of other buying options. Well, the deal finally suggested to us was too fantastic to refuse, and we bought 2 new Lexus ES 350s and drove them back up to northwestern Oklahoma the next day. I would recommend to anyone interested in a Lexus to make the trip and visit with the staff at Park Place Lexus before making a purchase…”
Thank you Car Pro Show, and Jerry Reynolds for again recommending Park Place as a dealership of choice, thank you to Jim and Cheryl from Woodward, Oklahoma – for choosing Park Place to buy your cars, and thank you to Chris Brunner and staff – for living up to our core conviction of providing an Outstanding Client Experience.
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The 2013 Lexus GS has been making a splash since it’s debut last month. Completely new, and designed to provide an exciting driving experience, superior luxury, unsurpassed technooy and performance – the all-new Lexus GS is one vehicle we are proud to show off.
Park Place Dealerships have now twice been named one of Dallas Top 100 places to work - and for good reason: we’ve got the most innovative jobs in the automotive industry. The automotive industry is constantly buzzing with new developments and fantastical technology, and at the forefront of these advancements, is Lexus. There’s no denying it – all one needs to do is take a look at the 2013 Lexus GS to see that our brands, and our vehicles are more advanced than ever. To support the rapidly changing technical options available to our clients on the vehicles – and also to help educate and assist the client in maximizing these new features Park Place Lexus has developed a new position called the Vehicle Technology Specialist (VTS).
The VTS will provide front-line support to clients with complex technology questions or concerns with their Lexus. In addition, the VTS would also be responsible for ongoing training and support for dealership members regarding current, new, and future Lexus products and technologies. The VTS is truly a unique position – and one that only an Expert in Excellence could occupy considering the additional requirements of the position:
- Maintains a high degree of product and technical knowledge, including information about all Lexus products, resources, features, benefits, applications and competitive vehicle technology and reviews.
- Maintains a collection of technology information and resources to assist in explanations
- Creates and maintains FAQ guide for clients
- Follows up with clients to ensure understanding and anticipate additional technology needs
- Maintains all certification requirements
- Assists with car displays and marketing events by greeting clients and sharing product information
Of course, the main goal of any position at Park Place is to support the team, and ensure an enjoyable purchase and ownership experience for the client. This new position will achieve both of these goals. It will also allow for fast, efficient resolution of client inquiries regarding vehicle technology or concerns. It’ll also allow the member to spend enough time with the client to properly troubleshoot any vehicle technology and vehicle system features.
Most of the time, when a client schedules a service appointment because of a technology related issue, it’s because the client doesn’t have a clear understanding of all the functionality or the feature of product. When this happens, it not only becomes an inconvenience for the client (because they have to bring their vehicle in for service and even possibly leave it overnight, which can be a hassle). Most of the technology issues so far have been Bluetooth phone or Navigation system related, and can often be fixed or set up within a few minutes.
With this new position, the client can schedule directly with the VTS, who will work directly with the client. If it’s not broken, and in most cases, the VTS can show the client what is causing the concern and how to prevent it from happening in the future. It is Park Place Lexus’ “personal concierge” service for each client.
Another nice perk, for our clients, is that if clients that are waiting in the client lounge would like a refresher course on how some of the features on their vehicle work, we have a technology center set up so we can provide tutorials via iPads and TV monitors. From the tech center we can also keep clients up to date on the status of their vehicle while it’s in service.
So far, only Park Place Lexus Grapevine has had the opportunity to find the perfect VTS, and that candidate was Greg Milner, who is a five-year sales veteran with Park Place Lexus. Greg has been married to his wife, Karin for 21 years and they have one son, Curtis. Greg is retired from the U.S. Army, and resided in Germany for seven years, where he met his wife, and also where his son was born. Greg holds a Technology Degree from Pierce College in Washington. Greg likes working on his 1960 Austin Healey 3000 (no Bluetooth or GPS there!) and helping his son fix the cars he wrecks.
Two years ago, Toyota Motor Corporation recommitted the company to ensuring that Lexus products met the highest standards for quality, safety, reliability and retained value. The results of this effort have become increasingly evident based on the long list of accolades Lexus and its vehicles have recently received.
Lexus was the highest-ranking nameplate in the industry in the 2011 J.D. Power Initial Quality Study and earned more segment awards than any other premium brand. In addition, according to ALG’s Fall 2011 Perceived Quality Study, Lexus once again was ranked #1 among luxury brands. And the Lexus IS won the entry premium car segment in the 2011 J.D. Power and Associates Automotive Performance, Execution and Layout (APEAL) Study.
Our highly acclaimed Lexus CT 200h hybrid and legendary RX SUV were both named 2011 “Top Safety Picks” by the Insurance Institute for Highway Safety.
LEXUS RELIABILITY AND VALUE
Lexus took home several top awards in J.D. Power’s 2011 Vehicle Dependability Survey. And Kelley Blue Book named Lexus as the Best Resale Value Luxury Brand in the 2012 Best Resale Value Awards. ALG also named Lexus the Best Luxury Brand in its 2011 Residual Value Awards.Comments
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